Worldwide discreet shipping! 100% Satisfaction Guarantee.
We know that shipping can be unpredictable, especially with products of this nature, so we offer Shipping Protection as an optional add-on service to give you peace of mind. If something goes wrong, we’ll work directly with you to make it right. No third-party insurers, no police reports, and no jumping through unnecessary hoops.
Shipping Protection covers the specific order it was purchased with and provides a one-time resolution if an issue occurs during transit.
Your order is covered if you experience any of the following:
Lost in Transit
Your package stops moving and never arrives.
Damaged Item(s)
Your items arrive broken or unusable.
Missing Package
Tracking shows delivered but you did not receive it.
To keep Shipping Protection affordable for the community, there are a few things it doesn’t cover:
We allow reasonable time for carriers and customs to sort out delays. Here’s when you can submit a claim:
Packages marked delivered but not received must be reported within 15 days of the delivery scan.
5-Day Wait Period: Occasionaly carriers will scan packages early or accidentally leave them with a neighbor so there is a 5 day wait period before a Missing Package claim can be submitted. The majority of missing packages show up within this window.
Our goal is to make this as easy as possible for you. If you believe your order qualifies, just contact support@panaeoluscoop.com with your order number and claim type.
What we’ll need from you:
For Damage Item(s)
Clear photos of both the packaging and the item(s).
For Missing Packages
We’ll ask you to sign a Statement of Non-Receipt confirming the package was never received.
We trust our community, but please note that providing false information on these statements is considered mail fraud and will result in a loss of coverage and shop access.
Once your claim is approved, we will:
Send a Replacement
At no extra cost, or
Provide a Refund or Substitution
If your original item(s) are no longer available, you can select any item of equal value or request a refund.
Replacement Orders
Replacements are sent using Standard Shipping. If you originally selected Express shipping and want to upgrade your replacement, we can do that, you’ll just need to pay the difference.
International Reshipments
Depending on your location and the type of claim, we may recommend sending your replacement via stamped mail so it bypasses customs. This helps prevent the issue your first package experienced.
Coverage Limit
Shipping Protection covers one replacement attempt per order, with a maximum coverage value of $500. If a replacement shipment is also lost, damaged, seized, or stolen, coverage for that order is considered complete.
Most insurance companies don’t provide coverage for plants, seeds and spores. By handling shipping protection directly, we can:
Process claims quickly
Protect your privacy (no police reports required).
Cover specialized items that traditional insurers typically exclude.
Shipping Protection isn’t regulated insurance, it’s an optional service we provide because we care about getting your orders to you safely.
2% for every $100 of order value
(Covers loss, theft, and damage)
| Order Total | Cost |
| $1 – $100 | $2 |
| $101 – $200 | $4 |
| $201 – $300 | $6 |
| $301 – $400 | $8 |
| $401 – $500 | $10 |
4% for every $100 of order value
(Covers loss, theft, and damage)
| Order Total | Cost |
| $1 – $100 | $4 |
| $101 – $200 | $8 |
| $201 – $300 | $12 |
| $301 – $400 | $16 |
| $401 – $500 | $20 |
Looking for the legacy policy?
If you placed an order before May 12, 2026, and selected Complete Shipping Protection, it may be covered under our legacy policy. Click here to view the Legacy Shipping Protection Policy.